Frequently Asked Questions
Everything you need to know about your Pusheen Shop order.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information as soon as your package is on its way.
Do you ship internationally?
Yes, we ship our adorable apparel and accessories worldwide. Please note that international orders may be subject to customs fees and import duties depending on your country.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that certain items like plushies and mystery boxes may be final sale.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you already own and comparing it to our measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and easy checkout experience.
Are your products officially licensed?
Absolutely! Pusheen Shop is the official home for Pusheen the Cat. Every item we sell is 100% authentic and officially licensed.